Privacy Policy

Effective Date: 16/03/2025

1. Privacy Policy

At ldlovelink.com (“we”, “us”, “our”), your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website or use our services, including our bespoke matchmaking platform, downloadable PDF guides, and private Facebook group.

1.1 Information We Collect

We collect the following types of information:

• Personal Information: When you sign up for our service, we collect personal details such as your name, email address, payment information, age, gender, location, and preferences for matchmaking.

• User Preferences: When you fill out your matchmaking questionnaire, we collect information about your dating preferences, interests, and relationship goals.

• Usage Data: We collect information about how you use our website, including pages visited, time spent on the site, and other interactions. This data is collected using cookies and analytics tools.

1.2 How We Use Your Information

We use the information we collect for the following purposes:

• To provide and personalise our matchmaking services.

• To communicate with you about your membership, new features, and updates.

• To improve our website and services based on user feedback and usage data.

• To send you promotional content (if you’ve opted in).

• To comply with legal obligations and resolve disputes.

1.3 Data Sharing and Disclosure

We do not share your personal information with third parties, except in the following cases:

• Service Providers: We may share your information with trusted service providers (e.g., payment processors, website hosting) to operate our website and services.

• Legal Compliance: We may disclose your information if required by law or to protect our rights.

1.4 Data Retention

We retain your personal data for as long as necessary to provide our services, comply with legal obligations, and resolve disputes. You can request the deletion of your personal data at any time by contacting us.

1.5 Your Rights

You have the right to:

• Access, correct, or delete your personal data.

• Object to or restrict the processing of your data.

• Withdraw your consent at any time (if applicable).

For any inquiries regarding your data, please contact us at ldlovelink@gmail.com.

1.6 Data Security

We use industry-standard security measures to protect your personal information. However, no data transmission over the internet can be guaranteed to be 100% secure.

1.7 International Transfers

Your data may be transferred to, stored, and processed in countries outside your own, but we ensure that appropriate safeguards are in place to protect your data.

Data Protection and GDPR Compliance

At LD LoveLink, we are committed to protecting your personal data in compliance with the General Data Protection Regulation (GDPR).

Lawful Basis for Processing: We process your personal data based on the following lawful bases:

• Consent: By providing your personal information when you sign up or use our services, you give consent to the collection and processing of your data.

• Contractual Necessity: We process your data to fulfill the terms of our agreement with you (e.g., providing matchmaking services, processing payments).

Your Data Rights: Under the GDPR, you have the following rights regarding your personal data:

• Right to Access: You have the right to request access to the personal data we hold about you.

• Right to Rectification: You have the right to request that any incorrect or incomplete data be corrected.

• Right to Erasure: You can request the deletion of your personal data, subject to certain conditions.

• Right to Restrict Processing: You can ask us to limit the way we use your personal data in certain situations.

• Right to Data Portability: You can request a copy of your personal data in a structured, commonly used, and machine-readable format.

• Right to Withdraw Consent: If we process your data based on your consent, you can withdraw that consent at any time.

To exercise any of these rights, please contact us at ldlovelink@gmail.com. We aim to respond to requests within 30 days.

Data Retention: We retain your personal data only for as long as necessary to provide our services and as required by law. If you decide to cancel your membership, we will delete your personal data upon request, except where we are required by law to retain it.

2.1 Payment Processing and Third-Party Providers

We use third-party payment processors, such as PayPal and Squarespace Payments, to process payments. These providers have their own privacy policies that govern how they handle your payment data.

• PayPal Privacy Policy: https://www.paypal.com/uk/legalhub/paypal/privacy-full

• Squarespace Payments Privacy Policy: https://www.squarespace.com/payments-terms

We do not store payment card information on our servers. However, your payment data will be securely processed by our third-party provider.

2.2 International Transfers

If your data is transferred to or stored in countries outside the EU, we ensure that appropriate safeguards are in place to protect your data in accordance with GDPR. For example, we may use Standard Contractual Clauses or other legally recognised mechanisms to protect your data.